You’re No Nordstroms…
24Feb08
I loathe poor customer service. I have learned to be understanding in most situations: in general, people in the service sector have enough crap to deal with without me complaining. But there are some circumstances when I refuse to look the other way. So in case any of my readers are possibly thinking of mistreating me as a customer, please be aware that I am not in the mood to be nice. And to the management of Bailey, Banks, and Biddle – be expecting a letter soon!
Monday Update: Looking back, letter writing is far too time consuming. I will just stay irritated with your company and silently boycott you and your poor policies. You’re lucky my weekend ended and I ran out of free time!
Did you happen to buy anything?
No, I was picking up something my mom had sent in to be repaired. The entire repair process was start-to-finish unpleasant for all involved. Treating existing customers poorly is a wonderful way to do business, no?
Absolutely. The reason I asked was that there would’ve been an invitation code to a survey. There actually should’ve been one on the Repair ticket as well. How do I know? Well, thanks to Google alerts, your situation appeared in my inbox this morning. I happen to be the manager of the Customer Satisfaction Program for Bailey, Banks, and Biddle. With all attempts to not sound cliché, you have no idea how much emphasis is placed on the client’s experience. It would mean a great deal to me if I could hear more about your situation. If possible, would you be interested in calling me directly or sending me the details of your story in email?
I’d be more than happy to, and I must say that your proactive stance has made me feel much better already. Thanks!
You have my email address. However, if you’d like to call me, I’d prefer that I send my number to your email. (For obvious reasons I’d rather not post it for all to see.)